Returns & Exchanges

Return Policy

Because each item is made to order, CEBASTIAN Co. does not offer returns or exchanges for buyer's remorse, incorrect size selection, or change-of-mind purchases. Please review product details and sizing information carefully before checking out.

What Qualifies for Help

• Wrong item received
• Product arrived damaged or defective
• Item was mislabeled compared to what was ordered

How to Report an Issue

1. Email hello@cebastianco.com within 7 days of delivery
2. Include your order number and clear photos of the issue
3. Add any relevant details about the damage, defect, or incorrect item
4. We will review the claim with our fulfillment partner and reply with the next step or resolution

Exchanges

We do not offer exchanges for a different size or color. If you are unsure which size will fit best, please review the sizing chart on the relevant product page before placing your order.

Defective or Damaged Items

If your product arrives damaged, defective, or different from what you ordered, contact hello@cebastianco.com within 7 days of receiving it. Include photos, your order number, and a short description of the issue so we can resolve it quickly.

Refund Details

• Refunds are offered for wrong or damaged items only
• Approved refunds are sent back to the original payment method
• We may offer a replacement instead of a refund when that is the fastest and most appropriate fix
• We generally do not require returns for damaged or incorrect made-to-order items unless we specifically request one