1. Processing Time
Most items are made to order and fulfilled through a print-on-demand partner. Production time varies by product and demand.
Typical production: Many items ship within a few business days, but timelines can be longer during peak seasons. Your order status and tracking are the best source of truth.
2. Shipping Rates
Shipping costs are calculated at checkout based on destination, items in your order, and available carrier services.
- Free shipping thresholds (if offered) are shown at checkout.
- Expedited options (if available) are shown at checkout.
3. Tracking
Once your order ships, you’ll receive a tracking link by email.
You can also use our Track Order page.
4. International Shipping
International shipping availability depends on the destination. Customs fees, duties, and taxes may apply and are the customer’s responsibility.
Delivery times are estimates and can be impacted by customs processing and local carrier performance.
5. Delivery Issues
- If tracking shows delivered but you can’t find your package, check with neighbors/building staff and contact the carrier.
- If your package is returned to sender, contact us for next steps.
- If your address was entered incorrectly, contact us immediately—changes may not be possible once processing begins.
- If tracking hasn’t updated for an extended period, contact us and we’ll help investigate.
6. Contact
Email: hello@cebastianco.com
Mail: Cebastian Co, [Your Address]
